Internet Time Server

Sometimes you may find out that your Server Time is not Syncing and that the "Windows Time" in Services has been disabled, this could off been cause by a number of issues.

Firstly ensure that you change the "Windows Time" Services from "Disabled" to "Automatic"

Check what "Internet Time Server" your Server is running by doing the following;

NET TIME /QUERY

Hopefully, you get a result as shown below;

The current SNTP value is: time.windows.com,0x1

Ensure that the "NTP" Port is open in your Router or Firewall.

Now you need to do the following;

1. net stop w32time

2. net start w32time

3. w32tm /resync

If successful on the last command you will be displayed "The command Completed Successfully", if not check the Event Logs.

"Help and Support" is missing after you upgrade to Windows Server 2003 Service Pack 2

SYMPTOMS

After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

RESOLUTION

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

1. Click Start, click Run, type cmd in the Open box, and then click OK.

2. At the command prompt, locate the following folder: %windir%\PCHealth\HelpCtr\Binaries

3. At the command prompt, type the following commands, and then press ENTER after each command:

• HelpSvc.exe /regserver /svchost netsvcs /RAInstall
• HSCUpd.exe -i hscmui.cab
• HSCUpd.exe -i hscsp_s3.cab

Note The following commands do not apply to some language versions of Windows Server 2003:

• HSCUpd.exe -i hscmui.cab
• HSCUpd.exe -i hscsp_s3.cab

The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.

DCOM Error {9DA0E103-86CE-11D1-8699-00C04FB98036}

Enter DCOMCNFG

a. Component Services
b. Computer
c. My Computer
d. Highlight DCOM Config
e. Right-Click
f. Select View/Detail

Search for the GUID (near bottom on my computer).

Select Porperties/Scurity.

In Launch permissions select 'Use default'.

SBS Performance Reports "Page cannot be displayed"

When I attempt to access the Performance reports on an SBS 2003 server, I get the error "Page cannot be displayed".

Based on my experience, the issue might be a bit complex than it appears.
To troubleshoot the issue, we usually need to spend quite some time to perform steps to find the problem cause due to complexity on technical side. I appreciate your understanding and cooperation during the troubleshooting process.

Suggestion 1: This issue may occurs if the files in the
c:\inetpub\monitoring folder are SBS 2003 RTM files. The SBSMonitoring
Database has been updated to SBS 2003 SP1.

You can either reapply SP1 for SBS 2003 or manually update the files.

Windows Small Business Server 2003 Service Pack 1
http://download.microsoft....84-97D755345F59/SBS2003-KB885918-SP1-X86-ENU.EXE

To manually update the files:
1. Extract the files from SBS 2003 SP1 (run command
SBS2003-KB885918-SP1-X86-ENU.EXE /x)
2. Backup c:\inetpub\monitoring
3. Copy:
C:\SP1Extract\cd3\sbs\monitor\reports\configure.htm to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\ctrl_datepicker30.htc to
C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\ctrl_datepicker30.js to
C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\default.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\error.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\form-down7x7.gif to
C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\info.gif to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\pcdetail.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\perf.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\query.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\reports.gif to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\spacer.gif to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\stop.gif to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\tabldefs.htm to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\usage.aspx to C:\Inetpub\Monitoring
C:\SP1Extract\cd3\sbs\monitor\reports\usage.dll to C:\Inetpub\Monitoring\Bin
C:\SP1Extract\cd3\sbs\monitor\reports\web.config to C:\Inetpub\Monitoring4.
IISRESET

Then, rerun the CEICW to test this issue.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Suggestion 2: This issue also occur if under the c:\Inetpub\wwwroot there is a web.config, we can rename that and then try again.

Suggestion 3: If the issue persists, please try to perform the following recommended steps to reinstall monitoring component on SBS:

Reinstall Monitoring component:
=====================
Note: Please make a full backup of the SBS 2003 server before the following steps.

I. Uninstall Monitoring

a. Click Start, click Control Panel, and then click Add or Remove Programs.
b. Select Windows Small Business Server 2003 and then click Change/Remove. The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change Server Tools to Maintenance, change Monitoring component to Remove, and then click Next.
f. On the Component Summary page, click Next.
g. Click Finish.

II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

In Add or Remove Programs, select Microsoft SQL Server Desktop Engine (SBSMONITORING) and then click Remove. A dialog box appears. To confirm that you want to remove, click Yes.

III. Rename the folder

Start Windows Explorer, and then locate and rename the following folder:

C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING

to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING

IV. Use Registry Editor to delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring

V. Install the Monitoring component

a. In Add or Remove Programs, select Windows Small Business Server 2003 and then click Change/Remove. The Setup Wizard appears.
b. Click Next.
c. On the Windows Configuration page, click Next.
d. On the Component Selection page, in the Action column, change Server Tools to Maintenance, change Monitoring component to Install, and then click Next.
e. On the Logon Information page, click Next.
f. On the Component Summary page, click Next.
g. Click Finish.

Once the SBS Integrated Setup finishes, we need to reinstall SBS SP1. We may also want to run the CEICW to ensure the IIS settings are correct.