"Help and Support" is missing after you upgrade to Windows Server 2003 Service Pack 2

SYMPTOMS

After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

RESOLUTION

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

1. Click Start, click Run, type cmd in the Open box, and then click OK.

2. At the command prompt, locate the following folder: %windir%\PCHealth\HelpCtr\Binaries

3. At the command prompt, type the following commands, and then press ENTER after each command:

• HelpSvc.exe /regserver /svchost netsvcs /RAInstall
• HSCUpd.exe -i hscmui.cab
• HSCUpd.exe -i hscsp_s3.cab

Note The following commands do not apply to some language versions of Windows Server 2003:

• HSCUpd.exe -i hscmui.cab
• HSCUpd.exe -i hscsp_s3.cab

The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.